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Our support
Support is available between Monday - Friday between 9AM - 5PM PST
Billing Issues
For all billing issues click below for more information
General Question?
Check Out our FAQ below
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Still Need Help?
Send us an email
Copyright Issues
Please fill out the form by clicking below
Frequently asked questions
How can I access purchased videos?
You can access videos you have purchased by going to the creator and clicking on the video you purchased, or by going to Your Account -> Purchases and clicking on the video
What kind of support do you offer?
We offer support via email Monday - Friday, For issues related to billing, see More Information to contact our billing partner!
More Information
Billing Issues
For for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.
Complaints
For all complaints, please contact us through support@creatorvaults.com. Complaints will be reviewed and resolved within seven (7) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to support@creatorvaults.com.
Appeals
If you have been depicted in any content and would like to appeal removal of such content, please notify us by email copyright@creatorvaults.com. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party.
Need Something Else?
Email: support@creatorvaults.com
Creator Vaults LLC
Las Vegas, NV, USA